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Roles And Skills Of IT Support

The primary role of the IT Support is to provide the business the ability to use IT solutions in a reliable and secure way.The secondary role is to integrate or unify all their IT solutions served on a single platform.



The tasks covers

  • Processing Staff Onboarding
    • Setup Email Mailbox
    • Add User to Distribution List
    • Setup User Profile on Server
    • Setup User Desktop
    • Sign Staff IT Use Policy Agreement
    • Handing over of IT Equipment
  • Processing Staff Departure
    • Backup Mailbox
    • Delete User Mailbox
    • Delete User from Distribution List
    • Deactivate User Profile on Server
    • Cleanup User Desktop
    • Taking over of IT Equipment
  • Troubleshooting Common End User’s issues
    • Cannot send and receive email
    • Cannot print
    • Printer Jam
    • Slow PC Performance

Beside acquiring your IT Technical knowledge, it is also important that you must also pick up the other soft skills like communication, intra-personal and inter-personal skills.

basic skill tech support


Communication Skills

  • Language Competence
  • Body Language
  • Active Listening

Technical Competency Skills

  • Operating System like Microsoft Windows, Apple MacOS, Linus
  • Application like Microsoft Office, Adobe Acrobat

Intra Personal Skills

  • Display Independence
  • Ability to learn

Inter Personal Skills

  • Ability to work as a team
  • Display Respect to Senior people
  • Showing Gratitude to Helpful people
  • Delivering Commitment and Excellence to Customer Service



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